How does CISS manage student departures?
CISS understands the importance of departing on schedule. We carefully monitor the departure times for all flights and encourage students to check-in via a mobile app where possible.
Transfers are arranged to ensure that all students arrive at the airport at least 3 hours prior to their scheduled flight departure time. Students are transferred either by coach, mini-van or taxi. In all cases, students are accompanied by a CISS staff.
CISS staff assist students with their check-in process and bag drop-off at the airport. They accompany students to the security line and ensure that the student has successfully passed through. Staff carefully monitor the departure status of all flights to verify that there are no significant delays or cancellations.
For students departing as Unaccompanied Minors (UMs), CISS staff will complete all the necessary paperwork at the check-in counter and will remain with the student until the airline staff take over.